We are very confident that you will be satisfied with our school, your language classes, and the customer service you receive. However, we do understand that you may have the need to change your plans. Please feel free to discuss you situation with a staff member. We are here to help you.

Student Authorization Related Withdrawals
In case of a visa refusal, a full refund minus the non-refundable letter of acceptance charge of $120CAD can only be made if the student provides the letter of refusal issued by the embassy at least 14 days prior to departure. After this date, we will consider the participation of the student as confirmed and cancellation / rebooking fees will apply.
In the case where the visa has not yet been issued 15 days before departure, we strongly recommend postponing the course. In this case, the first rebooking fee will not be charged.

Non-Student Authorization Related Withdrawals
In the case of cancellations prior to the course start, the refund policy will apply:

• Cancellation up to 30 days before course start: 10% of total fees, which will not exceed $225 / 150€.
• Cancellation 15-29 days before course start: 25% of total fees, which will not exceed $450 / 300€.
• Cancellation 1-14 days before course start: 50% of total fees, which will not exceed $900 / 600€.
• Thereafter, 90% of the total fee is required, which will not exceed $1500 / 1000€.

Refunds After The Program Of Study Starts

•  a) If written notice of withdrawal is received by GEOS, before 10% of the program of study is completed, GEOS may retain 50% of the total unused tuition.
• b) If written notice of withdrawal is received by GEOS, after 10% and before 30% of a program of study, GEOS may retain 70% of the total unused tuition.
• c) If a student withdraws after 30% of the program of study's duration, no refund is required.
• d) If a student is dismissed from a program of study for not adhering to the GEOS Code of Conduct, no refund will be given.

Please Note:
In the unlikely event the school won’t be able to create a group course due to it not having enough students at the same time/level, smaller group or Private Tutorials for a reduced amount of lessons will be provided instead (20 lessons = 12 lessons / 30 lessons = 18 lessons).

Students Right To Cancel:
If the institution drops a program, all monies will be refunded to students. If an international student is not able to obtain a visa to enter the United States, a full refund of all monies paid, less the application fee and document shipping fee (as shown as not refundable on the enrollment agreement) will be made to the applicant after the school receives a copy of the U.S. consulates visa denial letter from the student. The combined total of all fees retained by the school shall not exceed $350.

(Intensive English/TOEFL)
Cancellation (prior to or on the first day of class)
If an applicant accepted by GEOS cancels for any reason prior to or on the first day of class, he/she will receive a full refund of all monies, less the application fee and document shipping fee (as shown as not refundable on the enrollment agreement), and all other fees for services rendered.

Withdrawal (after start of class)
The term of enrollment varies for each student based on the number of weeks specified on his or her enrollment documents. Refund calculations for students who withdraw after the beginning of their classes is based on the term of enrollment.

• If notice of withdrawal is received by GEOS, or a student is dismissed within the first 4 weeks of the program of study’s duration, GEOS will retain the full 4 week price of tuition and will refund the remaining amount of paid tuition.
• If notice of withdrawal is received by GEOS after 4 weeks of the term of study and before the midpoint of the term, GEOS will retain the full price for the number of weeks completed and will refund the remaining amount of paid tuition.
• If a student withdraws after the midpoint of the term of study, no refund will be given.
• If an already enrolled student who enrolls for additional terms of study withdraws before the midpoint of their new term, GEOS will retain the full price for the number of weeks completed and will refund the remaining amount of paid tuition up to the midpoint of the new term. There will be no refund after the midpoint of the new term.
• GEOS is not obligated to make any refunds to students who are terminated due to the violation of its written disciplinary and/or attendance policies or local, state or federal law.
• A $250 non-refundable fee is included in the cost of tuition. This includes a $190 enrollment processing fee and a $60 supplemental materials fee. If the total tuition is less than $250, there are no additional fees for processing and supplemental materials.

Refund Due Dates:

• All refunds will be paid within 45 calendar days of the first day of the term for those students that cancel.
• All refunds will be paid within 45 calendar days of written notification for those students that withdraw.
• Students who enroll at GEOS through an agency should collect their refund from that agency directly.

Please Note:
All tuition discounts or special offers are dependent upon completion of the total contracted weeks of study. If a student withdraws or shortens their course after the first day of class, but before completing 50% of their contracted number of weeks, the student will be charged the prorated price for the number of weeks completed when calculating a refund.

(All Programs Other Than Intensive English / TOEFL)
Cancellations
If a program is cancelled by the institution all monies will be refunded to students.
If a student does not appear at the school for their classes, and later asks for a refund, the institution will refund all monies paid by the student, less the application fee (as shown as not refundable on the enrollment agreement), and all other fees for services rendered.
If a student cancels a contract prior to the class start date, all refunds due will be made within 45 days of the first scheduled day of class or the day of cancellation, whichever is sooner. For enrolled students, the refund due will be calculated through the last day of attendance and will be paid within 45 days from the documented date the student drops from the program.

Refund Calculation
If notice of withdrawal is received by GEOS on the first day of class and through the midpoint of the contracted term of study, GEOS will retain the full price for the number of hours completed and will refund the remaining amount of paid tuition. After the student has completed 50% of the contracted term of study no refund is due the student. Charges for extra costs such as books, supplies or equipment, and application fees are not subject to these refund computations. For students who cancel prior to the class start date, refunds will be made within 45 days of the first scheduled day of class or the date of cancellation, whichever is sooner. Refunds for enrolled students will be paid within 45 days of the documented drop date.

Please Note:
No refunds are made after the student has completed more than 50% of the program of instruction. Students who are dropped administratively due to violations of school policies are not eligible for refunds.
Classes must be cancelled the day before the scheduled lesson. Same day cancellations will be forfeited. All cancellations and schedule changes must be made through the school office – no exceptions. For semi-private tutoring classes, absences can not be made up or rescheduled.
In the unlikely event the school won’t be able to create a group course due to it not having enough students at the same time/level, smaller group or Private Tutorials for a reduced amount of lessons will be provided instead (20 lessons = 12 lessons / 30 lessons = 18 lessons).

Cancellation Policy (prior to or before starting class on the 1st day)
If an applicant accepted by GEOS cancels for any reason prior to or before starting class on the 1st day, he/she will receive a full refund of all monies, less the Application Fee and Document Shipping Fee (as shown as not refundable on the enrollment agreement), and all other fees for services rendered.

Withdrawal Policy (after the start of class)
The term of enrollment varies for each student based on the number of weeks specified on his or her enrollment documents. Refund calculations for students who withdraw after the beginning of their classes is based on the term of enrollment.

• If notice of withdrawal is received by GEOS, or a student is dismissed within the first 4 weeks of the program of study's duration, GEOS will retain 4 weeks of tuition and will refund the remaining amount of paid tuition.
• If notice of withdrawal is received by GEOS after 4 weeks of the term of study and before the midpoint of the term, GEOS will retain the full price for the number of weeks completed and will refund the remaining amount of paid tuition.
• If a student withdraws after the midpoint of the term of study, no refund will be given.
• If an already enrolled student who enrolls up for additional terms of study withdraws before the midpoint of their new term, GEOS will retain the full price for the number of weeks completed and will refund the remaining amount of paid tuition up to the midpoint of the new term. There will be no refund after the midpoint of the new term.
• GEOS is not obligated to make any refunds to students who are terminated due to the violation of its written disciplinary and/or attendance policies or local, state, or federal law.

Refund Due Dates

• All refunds will be paid within 45 calendar days of the first day of the term for those students that cancel.
• All refunds will be paid within 45 calendar days of written notification for those students that withdraw.
• Students who enroll at GEOS with an overseas agency should collect their refund from that agency directly.

Please Note:
All tuition discounts or special offers are dependent upon completion of the total contracted weeks of study. If a student withdraws or shortens their course after the first day of class, but before completing 50% of their contracted number of weeks, the student will be charged the prorated price for the number of weeks completed when calculating a refund.
In the unlikely event the school won’t be able to create a group course due to it not having enough students at the same time/level, smaller group or Private Tutorials for a reduced amount of lessons will be provided instead (20 lessons = 12 lessons / 30 lessons = 18 lessons).

Cancellations:
If a program is cancelled by the institution all monies will be refunded to students.
If a student does not appear at the school for their classes, and later asks for a refund, the institution will refund all monies paid by the student, less the Application Fee (as shown as not refundable on the enrollment agreement), and all other fees for services rendered.
If a student cancels a contract prior to the class start date, all refunds due will be made within 45 days of the first scheduled day of class or the day of cancellation, whichever is sooner.
For enrolled students, the refund due will be calculated through the last day of attendance and will be paid within 45 days from the documented date the student drops from the program.

Refund Calculation:
If notice of withdrawal is received by GEOS on the first day of class and through the midpoint of the contracted term of study, GEOS will retain the full price for the number of hours completed and will refund the remaining amount of paid tuition. After the student has completed 50% of the contracted term of study no refund is due the student. Charges for extra costs such as books, supplies or equipment, and application fees are not subject to these refund computations. For students who cancel prior to the class start date, refunds will be made within 45 days of the first scheduled day of class or the date of cancellation, whichever is sooner. Refunds for enrolled students will be paid within 45 days of the documented drop date.

Please Note:
No refunds are made after the student has completed more than 50% of the program of instruction.
Students who are dropped administratively due to violations of school policies are not eligible for refunds.
Classes must be cancelled the day before the scheduled lesson. Same day cancellations will be forfeited. All cancellations and schedule changes must be made through the school office - no exceptions. For semi-private tutoring classes, absences can not be made up or rescheduled.

TRANSFER:
F1 students in good academic standing, and in F1 status (not "Out of Status"), are eligible for academic transfer if they have completed a minimum of 12 weeks of class, or 100% of their contract (whichever comes first).

Withdrawal Policy
Notice of cancellation must be in writing, and a withdrawal may be effectuated by the student's written notice or by the student's conduct, including, but not necessarily limited to, a student's lack of attendance.

1. If notice of cancellation is made by the first class session, or the seventh class day after enrollment, whichever is later, GEOS shall refund 100 percent of the amount paid for institutional charges, less the application fee and/or other non-refundable fees as outlined in the school catalogue and enrollment agreement.
2. Students who have completed 60 percent or less of the period of attendance shall receive a pro rata refund (total tuition, divided by the number of days in the program, minus the number of days attended). There is no refund for students who have completed 61% or more of the period of attendance.
3. All refunds will be made within 45 days of a student's cancellation or withdrawal. Students who enroll at GEOS with an overseas agency should collect their refund from that agency directly.
4. A $250 non-refundable fee is included in the cost of tuition. This includes a $190 enrollment processing fee and a $60 supplemental materials fee. If the total tuition is less than $250, there are no additional fees for processing and supplemental materials.

Refund Due Dates:
All refunds will be paid within 45 calendar days of the first day of the term for those students that cancel. All refunds will be paid within 45 calendar days of notification for those students that withdraw. Students who enroll at GEOS with an overseas agency should collect their refund from that agency directly. GEOS is not obligated to make any refunds to students who are dropped administratively due to the violation of its written disciplinary and/or attendance policies or local, state or federal law.
In the unlikely event the school won’t be able to create a group course due to it not having enough students at the same time/level, smaller group or Private Tutorials for a reduced amount of lessons will be provided instead (20 lessons = 12 lessons / 30 lessons = 18 lessons).

Transfer:
F1 students in good academic standing, and in F1 status (not "Out of Status"), are eligible for academic transfer if they have completed a minimum of 12 weeks of class, or 100% of their contract (whichever comes first).

Rebooking:
Changing a booking (e.g. arrival date, accommodation, etc.) up to 31 days before departure we will incur a fee of $75. We will do our utmost, but cannot guarantee the fulfillment of the request made since extra costs may incur. In that case, the rebooking charge may exceed $75.

Cancellation:
You may cancel your enrollment at any time prior to the commencement of your course. In the USA we will refund all funds, save for any non-refundable fees. In all other locations, the following cancellation fees will apply.

• Cancellation up to 30 days before course commencement:10 % of total fees, max. $ 225, whichever is less
• Cancellation between 15 to 29 days before course commencement :25 % of total fees or $ 450, whichever is less
• Cancellation between 1 to 14 days before course commencement: 50 % of total fees or $ 900, whichever is less 

Thereafter, 90% of the total fee is required or $1,500 whichever is less.
If you should cancel/withdraw after the commencement of your course, please consult the school for its refund policies.
If you prefer, you have the option of purchasing cancellation insurance. This is 2% of the total amount (with a minimum purchase of $ 75). The insurance fee must be settled at the time of registration and will only apply if you cancel prior to departure due to health reasons (a written confirmation from the relevant doctor is required as proof).
In the unlikely event the school won’t be able to create a group course due to it not having enough students at the same time/level, smaller group or Private Tutorials for a reduced amount of lessons will be provided instead (20 lessons = 12 lessons / 30 lessons = 18 lessons).
Under the rare circumstance that we would be forced to cancel, all fees paid for GEOS Languages PLUS services will be refunded. The minimum number of participants for exam preparation courses is 4 students.